Updated: 05.05.2025
Hey there! At Casey’s Market, we’re all about making your experience as smooth as a perfectly sliced piece of meat. So, here’s the lowdown on our returns and refunds policy:
Ordering
- Order Anytime: Feel free to order online whenever—it’s super flexible, and you can pick up at either of our spots.
- Pickup Window: You can grab your order starting half an hour after we open, and up until an hour before we close. Keep an eye on our social and website for holiday hours!
Refunds & Holding Orders
- Refunds: We’ve got your back for certain situations that might need a refund. Just give us a shout.
- Forgotten Pickups: If your sandwich is left lonely, we’ll keep it company for 24 hours—then it’s bye-bye sandwich.
- Keeping It Cool: We’re working on getting a cool grab-and-go section to keep your order fresh if you’re running late.
Ordering Fun Facts
- Order Ahead: Planning a future feast? Order ahead as long as it matches our opening times.
- Location Mix-Up?: If you show up at the wrong spot, no worries—we’ll sort out your order at the right place since you’ve already paid. Just don’t make it a habit.
The Nitty-Gritty
- No Gift Cards or Downloads at this time. Coming soon.: Keeping things simple here, so no gift cards or downloads in the mix.
- Card Orders Only: Orders are online only with credit or debit cards. Cash on delivery isn’t our style.
- Stay Connected: You’ll need an account and a valid phone number. We’ll email you when you’ve ordered and when your sandwich is ready.
- Sandwich Holds: We might put a hold on an order to double-check details—it’s all part of the sandwich magic!